Hi! I’ve neglected the blog, and I’m sorry!
I spent much of the last three days organizing processes at the kiosk. It’s hard to believe that after only 7 days of business, we already created a mountain of paperwork and chaos. I know that’s not the most glamorous, exciting thing to report, but it’s what I’ve been working on.
The biggest thing I learned from that is… sometimes there are big messes to sort through at a business… and it’s ALL on the owner, ultimately, to:
1. Notice it.
2. Sort it out.
3. Put systems into place to prevent further future problems.
4. Take responsibility for what isn’t working & find solutions.
5. Take responsibility for fixing the consequences brought on by the chaos.
I also realized that the best way to get past a problem is to dive in and fix it. For example, because things have been so helter skelter just getting started & then our amazing sales growth, things like record-keeping, accounting, and inventory have been more on the back burner.
(And just to clarify, we have been doing those things, but with a somewhat sloppy approach, for which I am completely to blame– either through being the one who wasn’t as careful as I needed to be, or else through not organizing systems in the first place).
So now, instead of working on ways to improve the product display and concentrating on sales (which will ultimately make the business a financial success), I am putting in several hours sorting out details. Argh, indeed!
But even so, especially since we’re having so much business, those things would only grow exponentially as a problem if I don’t dig in now. However big of a challenge it is today, it would definitely not be pretty dealing with this at the end of the month if ignored.
Another thing to note, is that today, I am also sitting here with an additional pile of small problems, and have been chewing on them all day instead of solving them. The strange thing about that is that the major purpose of The Hundred Dollar Business concept is to use innovation, resourcefulness, and a proactive approach to starting and operating a business, and not getting sidetracked by excuses or challenges.
So, why the roadblocks? I think simply because I forgot to apply my problem-solving skills. Seriously, these are not difficult challenges– just for your amusement, I’ll give you an idea:
1. We ran out of credit card slips & since I’m at the kiosk most of the day, I haven’t yet had a chance to get more.
2. My phone was stolen and there’s an inconvenient gap in communication for coordinating with my vendors, employees, etc.
3. We don’t have enough employees to handle a busy kiosk at Christmas time. Seriously, we don’t.
Are those strange, unique, amazing problems? Not really. Isn’t that crazy, that these dumb little things can add up and become frustrating and get in the way of the business going as well as it should?
So anyway, the problem of the credit card slips solved itself– basically, I was talking with Julia (our first customer, who also works at another kiosk and is now hooked on the bundt cakes!), and she told me she had a whole pile of the old school style credit cards slips they never use, that we could just have.
Yet another example of things coming together for us, through networking? Or luck? Or… something? What would happen (or what does happen) for businesses, when they share resources and offer solutions to each other instead of acting as independent competitors? (Julia, your next cake is definitely on me!)
The other problems, are they really roadblocks? I have calling cards, why am I not using them? Or just going and getting a new phone? Or resurrecting an old phone I have? Or using any of the phones that friends have offered to let me use? I have no explanation.
Why am I not putting the word out that we are swamped and need some kiosk help? I don’t know, it just… didn’t occur to me that I should be simply solving those problems. And I think that happens a lot in business, and I’m going to keep an eye out from it continuing to happen through this experiment, as well.
Which, to be fair, there are a lot of things on my mind, and that combined with the long hours, is making me less aware than I should be. And as I write that, I think I realize that is probably the very first roadblock to get past, finding a way to implement a less demanding schedule so I can have a better perspective on the challenges we face.
Alright. There’s the catchup. Your thoughts?
P.S. Just as a teaser– we just got our video back from Copper Rain today. They did a great job. We’ll likely be posting it tomorrow. ![]()



















